1. Forbaby guarantees its customers the possibility to return any goods within 14 days of receiving the goods.
  2. The right of withdrawal from a distance contract shall not be vested in the consumer in the cases referred to in paragraph 14
  3. The only condition for returning the goods is to sent a declaration of withdrawal to the seller's address within 14 days from the date on which you took possession of the goods or on which a third party other than the carrier.
  4. The option to return the goods within 30 days does not apply to the customer's refusal to accept the ordered goods at the time of delivery by the courier. In such a situation, the general legal provisions on refunds contained in the Consumer Law and the provisions of the Civil Code regarding the performance of obligations under mutual agreements apply. .
  5. In the event of an unjustified refusal to take back the goods delivered to the customer in accordance with the contract, the buyer is obliged to reimburse all costs incurred by the seller for handling the order. This means the costs: packing the goods, handling the order, delivering the goods to the customer and returning the goods to the seller.
  6. The consumer is obliged to return the benefit to the entrepreneur or to transfer it to a person authorized by the entrepreneur for collection immediately, but no later than 14 days from the date on which he withdrew from the contract.
  7. The consumer is responsible for the reduction in the value of the goods resulting from the use of it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
  8. Each returned item must be packed in a carton. Please provide the product, if possible, with the fiscal receipt received when purchasing the goods or provide the vat invoice number.
  9. We will return the money immediately, no later than 14 days after the customer withdraws from the contract, by bank transfer or in case of failure to provide the account by post. The bank account number necessary for the refund of money to our customers can be transferred by e-mail or registered mail to the company address
  10. The cost of returning the goods by the customer is not financed by the seller, which means that it is the consumer who bears the direct costs of returning the goods.
  11. Lighter goods (up to 5 kg) are best sent to us by post using an economy package.
  12. There is an option to return by courier with DHL. The cost of delivery of the returned goods in this way will be PLN 50 per package up to 30 kg - initially paid by Forbaby This will later be deducted from the amount returned to the customer after receiving the goods (not applicable to bulky packages, pallets and foreign shipments).
  13. All returns must be sent to: Bexa Forbaby, ul. T.Rejtana 6, 42-200 Częstochowa.
  14. In case of return of goods purchased in installments, the Consumer may withdraw from the credit within 14 days from the date of conclusion of the contract. Just send the form to your bank.
  15. The consumer shall not be entitled to withdraw from a distance contract in the case of:
  • the provision of services if the trader has fully performed the service with the express consent of the consumer, who has been informed before the start of the service that he will lose his right of withdrawal once the service has been performed by the trader;
  • the provision of a service in which the price or remuneration depends on fluctuations in the financial market over which the trader has no control and which may occur before the expiry of the withdrawal period;
  • in which the object of the supply is a non-prefabricated item, manufactured to the consumer's specifications or to meet his individual needs;
  • in which the subject matter of the service is an item which is rapidly deteriorating or has a short shelf life;
  • in which the object of the service is an item delivered in a sealed package which cannot be returned after opening for health or hygiene reasons if the packaging has been opened after delivery;
  • in which the subject matter of the service is goods which, by their nature, are inseparably linked to other things after delivery;
  • in which the subject matter of the supply is alcoholic beverages the price of which was agreed upon at the conclusion of the contract of sale and the delivery of which may take place only after 30 days and the value of which depends on market fluctuations over which the trader has no control;
  • where the consumer has expressly requested that the trader come to him for urgent repair or maintenance; where the trader provides additional services other than those requested by the consumer or supplies goods other than spare parts necessary for the performance of repair or maintenance, the consumer shall have the right of withdrawal in respect of additional services or goods;
  • in which sound or visual recordings or computer programs supplied in a sealed package are the subject of the supply, if the packaging has been opened after delivery;
  • the provision of newspapers, periodicals or periodicals, with the exception of a subscription agreement;
  • concluded by public auction;
  • provision of accommodation services, other than for residential purposes, carriage of goods, rental of cars,
  • catering services, services related to rest, entertainment, sports or cultural events,
  • where the contract indicates the date or period of provision of the service;
  • the supply of digital content which is not recorded on a tangible medium if the performance has commmed with the consumer's express consent before the expiry of the withdrawal period and after the trader has informed him of the loss of the right of withdrawal.

16. Final provisions

  1. Issues not covered by these terms and conditions are governed by the Consumer Rights Act of May 30, 2014, item 827, and the Civil Code.
  2. In the event of doubts of interpretation or ambiguity, the provisions of the legal acts in the preceding sentence shall prevail and apply. In such a situation, the customer always has the right to choose a more advantageous option for himself.